Deputy Manager

Job Description

A Deputy Manager at ICICI Bank holds a key leadership position, playing an integral role in the smooth functioning and success of the branch. This role involves a range of responsibilities that are vital to the bank's operations and overall performance. The key duties of the role include:
  • Customer Service: Providing expert advice on a wide array of banking products and services, ensuring customers' needs are met while delivering an exceptional level of service. The Deputy Manager is expected to foster long-term customer relationships, address customer queries, and resolve complaints promptly to ensure a high level of customer satisfaction and retention.
  • Branch Operations: Overseeing the day-to-day operations of the branch, ensuring it runs efficiently and effectively. This involves managing branch activities, implementing and enforcing bank policies, and ensuring compliance with regulatory guidelines. The Deputy Manager is responsible for addressing any operational challenges and ensuring the smooth execution of banking processes.
  • Business Monitoring: Constantly monitoring the branch’s business performance, evaluating key metrics, and ensuring adherence to compliance standards. The role requires attention to detail in assessing business trends, identifying opportunities for improvement, and ensuring that operations align with broader business goals and regulatory requirements.
  • Cost-Effectiveness: Making strategic decisions that balance cost control with revenue generation. The Deputy Manager is tasked with identifying and implementing measures to optimize resources, streamline operations, and improve profitability. This includes assessing expenditure, reducing operational costs where possible, and ensuring financial targets are met.
  • Branch Sales: Leading efforts to achieve sales targets by acquiring new customers, promoting a wide range of bank products, and enhancing the branch’s financial performance. This includes driving initiatives for cross-selling and upselling, ensuring sales strategies align with customer needs, and monitoring the progress of sales targets to ensure the branch meets its goals.
  • Staff Management: Assisting with the recruitment, training, and management of branch staff. The Deputy Manager plays an active role in building a motivated and effective team, ensuring that employees are adequately trained, supported, and equipped to provide excellent customer service and meet branch objectives.
  • Financial Records: Managing and maintaining accurate financial records for the branch, ensuring all transactions are properly documented and comply with financial regulations. The Deputy Manager is also responsible for monitoring branch cash levels and ensuring proper cash handling procedures are followed.
  • Customer Queries: Handling a variety of customer inquiries, from product information to complex service issues. The Deputy Manager ensures that all customer concerns are addressed in a timely and professional manner, maintaining a high standard of customer service and promoting customer loyalty.
  • Business Growth: Collaborating with senior management to identify and implement strategies that drive business growth. This includes contributing to the development of new business opportunities, optimizing branch performance, and enhancing overall profitability through innovative strategies and operational improvements.

Job Requirement

Graduation or Engineering from any stream
Minimum with 55% in aggregate in graduation
Applicants should be below 26 years of age