Deputy Manager

Job Description

The job description for a Deputy Manager at HDFC Bank involves a wide range of responsibilities centered around team leadership, customer service, sales, and operational efficiency. This dynamic role requires strong management skills, a customer-focused mindset, and the ability to drive business growth. Key responsibilities typically include:
  • Team Management: Leading a diverse team by providing clear direction, setting goals, and identifying top performers within the group. The Deputy Manager ensures that each team member has a clear understanding of their individual and collective targets, while fostering a collaborative and high-performing work environment.
  • Customer Service: Acting as a point of contact for addressing customer complaints, queries, and concerns. The Deputy Manager ensures that all customer interactions are handled professionally and efficiently, aiming to resolve issues promptly and to the customer's satisfaction. This role also involves ensuring that the team upholds the bank's customer service standards.
  • Sales: Achieving and surpassing departmental objectives, including meeting conversion targets, generating leads, and driving overall sales performance. The Deputy Manager plays a vital role in setting and executing strategies to meet the branch’s sales targets, driving revenue growth through cross-selling, upselling, and acquiring new customers.
  • Employee Engagement: Creating a strong sense of ownership and accountability within the team. The Deputy Manager addresses employee concerns, resolves any issues that may arise, and ensures a positive, motivating work culture. By recognizing top performers and fostering team spirit, the Deputy Manager helps drive productivity and morale.
  • Communication: Ensuring that the company’s vision, purpose, and core values are effectively communicated to employees. This includes regular team meetings, one-on-one sessions, and transparent communication to align the team with organizational goals, corporate policies, and new initiatives.
  • Reporting: Documenting and reporting on team performance, sales targets, and key metrics. The Deputy Manager is responsible for maintaining accurate records of individual and team achievements, identifying areas of improvement, and ensuring that targets are met or exceeded.
  • Relationship Building: Building and maintaining strong relationships with key business stakeholders, both internal and external. The Deputy Manager works closely with other departments and senior management to ensure smooth operations and promote collaboration across teams. This role also involves representing the branch in external business interactions and cultivating professional relationships.
  • Product Mix: Ensuring that the team maintains a balanced product mix, with an emphasis on various loan types and open market share. The Deputy Manager monitors product offerings, assesses market trends, and ensures that the team is knowledgeable and effective in cross-selling a diverse range of financial products to meet customer needs.
  • Training: Identifying training needs and ensuring that the team is well-equipped with the knowledge and skills required to meet their targets. The Deputy Manager plays an active role in facilitating ongoing training and development, ensuring team members are up-to-date with product knowledge, regulatory requirements, and sales techniques.
  • Feedback: Providing regular, constructive feedback to team members. The Deputy Manager conducts performance reviews, identifies areas for improvement, and helps employees develop their skills through coaching, mentorship, and positive reinforcement. This feedback process ensures the continuous growth and success of the team.

Job Requirement

Age :  21-28 years
Qualification: Full time graduation (any stream)  with 50%
Experience  : 0 to Any